The client support that you can get from your website hosting supplier is really important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical trouble with an existing account. Prompt and accurate information regarding a question or a problem can save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from an actual website hosting provider not from some reseller. If you get a hosting account from a company that doesn't own its servers and it cannot access them directly, it's likely that you will wait for a day or two so as to have an answer to any kind of question, which means that your websites may stay offline for quite a while. However, a provider which provides various ways of communication and has a support team available at any time can assist you right away and help you decrease or entirely avoid any downtime and potential losses.
24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting plans are twenty-four-seven, which means that you can forget all about waiting for a few days to get assistance. If you are not our client yet, you can call us, chat with a consultant or send an email message. In case you do have an account, you can open a support ticket on top of the other three methods of communication. You are able to choose the most appropriate way to contact us based on what your location is or what kind of equipment you use. We can easily assist you for almost any webhosting-related question that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you can take full advantage of our 24/7 support services even on public holidays. All your websites will be available all the time and so will we. With quite a few connection options, you're able to select the easiest way to contact us and learn more about our services in case you do not have an account yet, or ask for assistance if you are already our customer. You are able to give us a call, start a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature a one-hour reply time warranty, though it hardly ever takes over 20 min to receive assistance regardless of the complexity of the issue. With our customer and tech support services, we'll be available for you every time you need us, not a few days later.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for every server-related issue or forvarious difficulties or questions associated with the pre-installed software your server comes equipped with. If you have not obtained a VPS server package yet, you are able to learn more details about our solutions by giving us a call or by employing our live chat service. For more technical issues, you can send an e-mail message or open a ticket from your billing Control Panel and you will receive assistance within no more than an hour irrespective of the time of the day, even on weekends and holidays. The typical answer time in most cases does not extend past half an hour. If you're looking for assistance with third-party software, you are able to take advantage of the Managed Services upgrade which you can add to each and every VPS package and our admins will help you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive quick support in general, let alone if you manage a whole server, that's why each dedicated server that we provide features 24/7 support with one-hour response time warranty regardless of the situation. The service is cost-free for all the problems with the server or the software that was installed by our administrators during the setup, so you are able to get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail message, and the actual response time for both rarely surpasses 30 minutes as we have admins available 24x7x365. In case you want general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you can include to your server plan through your billing Control Panel.