A ticketing system is the most widespread communication medium that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to fix an issue that requires a certain period of time to examine or that needs to be escalated to a system administrator. Thus, all comments contributed by either side will be kept in one location in the event that someone else needs to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which means that you’ll need to log in and out of at least two accounts in order to execute a specific operation or to get in touch with the hosting company’s customer care team. In case you would like to administer a couple of domains and each one is hosted in its very own account, you’ll have to use an even larger number of accounts at the same time. Besides, it might take a significant span of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Website Hosting
With a website hosting from us, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket whilst you’re browsing your website files or configuring different settings. The ticketing system is being strictly monitored 24-7-365 by our client support staff and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to obtain support. Unlike other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request info with regard to any technical or billing issue. Plus, you can see a variety of educational articles, which will help you handle the most commonly confronted problems on your own.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more convenient to manage everything from one location, so we have incorporated a support ticket system into the in-house built Hepsia hosting Control Panel, which comes with each single semi-dedicated server account. This will enable you to handle the communication with our technical support team along with your server, which means that you will not need to remember one more sign-in name for some other system. You’ll be able to open a new ticket or to track the status of an old one with no more than several clicks of the mouse while you are browsing the files within your semi-dedicated account. Moreover, you can go through older tickets using an intelligent search functionality or have a look at relevant help articles, which contain solutions to commonly confronted challenges. The integrated ticketing system is closely monitored 24/7/365 with the maximum response time being only 1 hour, so there’ll always be somebody to help you out.