A ticketing system is the most widespread communication medium that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to fix an issue that requires a certain period of time to examine or that needs to be escalated to a system administrator. Thus, all comments contributed by either side will be kept in one location in the event that someone else needs to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which means that you’ll need to log in and out of at least two accounts in order to execute a specific operation or to get in touch with the hosting company’s customer care team. In case you would like to administer a couple of domains and each one is hosted in its very own account, you’ll have to use an even larger number of accounts at the same time. Besides, it might take a significant span of time for the hosting provider to process your ticket requests.