A live chat is a real-time way of communication between a hosting company's support crew and its clients. It is a very efficient way to get some info about the website hosting services or get some problem resolved as you are talking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the lower possibility of errors any time you exchange info such as usernames or domain names, the more rapid response time since the communication is live and the fact that you do not have to stay on the chat all the time - you're able to do something else entirely while the agent investigates the issue in question. Also, you'll be able to connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone rates that you will need to pay in case you are calling to another country.
Live Chat Support in Website Hosting
We supply a live chat assistance service for all website hosting
that we offer and we're able to help you with almost everything live. In case you do not have an account with us yet, we'll be able to provide you with more information about the plans so as to help you to pick the most appropriate plan. In case you are an active client, we are able to assist you with any billing or general matter as well as with lots of common tech matters, such as an e-mail address setup in a desktop email client. In case you can't phone us for some reason or you're in some country where we do not have a local phone number, our live chat will be the best option to contact us. Of course, some problems need extra time to investigate and test, which means that you will have to open a support ticket to our technicians, but nonetheless, we can save you time and help you with various troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as part of our services, therefore if you have any questions regarding our semi-dedicated servers
, you're able to contact our customer care team whenever you need no matter if you have already obtained an account or not. In general, the chat service is intended for billing, pre-sales and general questions and problems, but we will assist you with quite a few technical questions as well. We can help you select the ideal plan for your sites in case you don't have an account yet, we can reply any billing questions or issues you could have or we can assist you with setting up your new e-mail address on your personal computer or smart phone - all the aforementioned will be done quickly because our live chat service is available all day, each and every day. No matter when you need help, you'll be able to speak to an agent and save a long time.