If you ever have any enquiries in regard to the hosting service in general or you encounter a problem with your websites, you’ll have to get in touch with the web hosting provider’s tech support team. It may not make any difference how quickly they will reply if you have a query of a generic nature, but a problem like a bungled web application update, for example, may lead to your website becoming damaged or inaccessible on the World Wide Web. And the longer you wait for the support team to lend you a hand, the longer the site will be inoperational. In case you offer services or goods online, any outage will badly influence your website and you can lose existing or prospective customers. A lot of hosting providers, primarily resellers, handle trouble tickets and emails within twenty four hours, but in the online epoch that’s much too long, as customers will hardly ever go back to a website that isn’t functioning correctly for lengthy periods.
One-Hour Response Guarantee in Website Hosting
Our website hosting
come bundled with a one-hour reply time guarantee, which goes to say that no matter what enquiry or obstacle you might have, we’ll always be there to lend you a hand. As it is, it rarely takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both technical and sales matters. Our customer service staff representatives will be at your disposal 24-7, even on weekends and national holidays, which goes to say that you will receive prompt assistance whenever you need it. We know exactly how invaluable time can be, so by the time we answer your email or support ticket, we’ll have enquired into the matter and, in case we haven’t come up with a solution, we’ll supply you with more info about what you need to do on your end, when the case requires it. With our support service, you can rest assured that there will be someone to assist you immediately, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support staff representatives are available all the time and they’ll answer any ticket that you post via our web hosting Control Panel within only one hour. The ticket response time is guaranteed irrespective of whether you have a general inquiry connected with your semi-dedicated server
or you face some problem and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we’re available day and night to address any technical, billing or general issue. If you get in touch with us about anything that’s within our capacity, we’ll solve it before we respond, which implies that you will not have to wait for hours or days while the problem persists. In case there is something that you need to do on your end, we will supply you with the needed info – what workable solutions to try out, what steps to take, etc.