There're lots of website hosting suppliers on the market today, yet most of them are resellers who have limited resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the phone. The type of support that you can have via this way of communication may vary depending on the supplier - several of them provide experienced phone support, many others offer common and customer support only since some matters are more time-consuming and it would be far easier to be resolved with a ticket, especially if the situation needs to be escalated. Nonetheless, it's good to find that you could always contact your hosting provider because there are tons of small-scale problems which can be resolved effectively and timely through a phone call, not mentioning that you are able to get more details about the services before you become a customer.
Phone Support in Website Hosting
We believe that being able to consult with a live representative is very important, so we have three support lines globally (UK, USA and Australia) and you're able to contact us on the phone for 14 hours a day. If you consider buying one of our website hosting
, for example, you will be able to phone us and find out more about our services before placing your order in order to ensure that we meet all of the system requirements for your sites. After your order, you'll be able to get in touch with us about any sales and billing difficulties you may have, or receive any general or basic technical information that you need. We have aimed to find the optimal balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, that will help you track the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
If you need more information regarding the semi-dedicated servers
that we provide, you'll be able to call any of the three support lines that we have around the globe - in the U.S.A., the UK and Australia. Thus, you're able to check in advance whether our solutions are suitable for your sites. If you're already our client and you own a semi-dedicated account, you are able to contact us on the phone for fourteen hours daily about any kind of billing or common questions. For strictly technical issues you are able to take advantage of our ticketing system so as to get in touch with our technical support because someissues simply need more time to be resolved, but we will help you over the phone with countless minor tech problems as well, saving you efforts and time.