A 99.9% Server Uptime
The principal advantage of establishing your own website hosting system is that you do not need to worry about compatibility issues – you set up a special set of software apps in such a way so as to work with a given set of hardware parts. The result is something considerably more stable and dependable, because there are much less potential chances of failure. We’ve set up our cloud hosting platform using time–tested hardware components in addition to a strongly tweaked version of Security–Enhanced Linux in an attempt to set up an incredibly safe home for your own personal web sites.
This is the reason why, with all our website hosting packages we offer a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is vital to also build your own network architecture. For this reason, we built a custom internal network in all our data centers. Based on enterprise–grade Juniper routers and switches, our internal network allows for faster–than–the–speed–of–light data transfer speeds and is fully redundant.
In this way, you can enjoy a 99.9% network uptime in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, no matter which web hosting offer you have chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not very pleased with our services, or if you think that they are insufficient, or if you decide that you must use a VPS servers instead of a cloud hosting package – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep complete control of your domain names even when you terminate your hosting account with us.
24/7 Technical Support
We have diligently picked each member of our 24x7 support department to ensure that we can offer the best customer support that you can possibly get. Each of our support engineers has lots of years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. And they are available 24x7x365 – you’ll be able to contact them at any moment and they will get back to you as soon as possible.
Their average ticket response time is below 20 minutes, whereas with many other web hosting companies you are forced to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to in under 60 minutes.