A 60–Minute Ticket Response Guarantee
Each help request you submit to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from an admin, we will timely forward it and leave a note to let you know that your issue is being worked on. If you make use of our Managed Servers package, any of the server administration tasks included there will be carried out at a time that suits you.
A Top–Class Technical Support Service
We will be available to you 24–7 to respond to any inquiries that you may have connected with our Online Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also need assistance handling server management tasks, you can order our Managed Servers package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
Our Online Control Panel is preinstalled for every dedicated server. Among its characteristics is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the educational articles also video versions which show all the tasks that you can carry out in a highly illustrative way. You will find the help articles and the video tutorials in the top right corner of each section of the Online Control Panel.