Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • In the Online Control Panel you will find an in–depth Help section featuring numerous instructional articles and frequently asked questions. They are answered by our support team of experienced techs. Simply type in your question and our intelligent software will give you the best answer.

  • Top quality support service
  • Instructional Videos

  • If you’d rather see how an action is executed or how a problem is settled, instead of just reading about it, then check out our compilation of how–to video tutorials. They cover a lot of different topics and will help you quickly learn how to work with the Online Control Panel.

  • Intuitive help center
  • A Sixty–Minute Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7 customer care service and come with a 1–hour support ticket response time guarantee. Our trained support engineers will be available 24x7 and will rectify any problem that you could possibly chance upon within maximum one hour after the trouble ticket submission. In most instances, a reply will be given to you within 20 minutes.