Help and Support Channels
A one hour Ticket Reply Guarantee
Our technical support staff is on–line 24x7 to take care of all your assistance needs. Each ticket you send out to us shall be solved within no more than 1 hour. If your problem calls for the aid of one of our administrators, we will forward the ticket to the technician on duty and will let you know that the issue is being resolved.
Professional Technical Support Service
We will be on–line for you night and day to offer you information and customer support and to assist you with any difficulty that you might come across while monitoring your virtual server. We’re able to assist you with all pre–configured packages, like your Operating System, server admin panel (in accordance with the VPS type) and the Online Control Panel designed solely by our company.
An Educational Help Zone
An in–depth and frequently updated collection of articles is incorporated into our in–house built Online Control Panel. It offers you quick tips about how to conduct all the regular website supervision jobs. The Help zone supplies in–depth how to article tutorials and step by step video lessons. You can access the Help zone by pressing the Help or Video buttons in the upper right part of each Control Panel section.