Customer Support Channels
A 1–hour Response Guarantee
Providing excellent support promptly is our high priority, so we backup each website hosting plan with a one hour ticket solution warranty. At the time you present a ticket or post an e–mail, our user help support staff will do all they could do to offer the most adequate remedy for your problem and to offer you advice in a timely fashion.
A Top–quality Support Service
Our technical support service is offered by a team of capable technicians who definitely are ready to react to your query as fast as possible. You can easily make contact with the support team by opening a customer assistance ticket from your Online Control Panel or by posting us an e–mail message. On working days, you may as well call us on the phone or make use of the online chatting solution.
An Intuitive Help Section
NATURAL HOST SOLUTIONS’s Control Panel provides a detailed know–how base which is integrated into all sections. In each area, you’ll find a Help button which will load for you a group of step–by–step online classes on how to apply a certain option or execute a particular action. In addition, we have generated educational online videos so that you can get a better idea of the Control Panel’s interface.